This workshop teaches participants how to implement a client-driven, partnership-based approach to I&R where the focus is on building parents’ skills to research and access services as they both build their knowledge of what’s available in the community.
Dates: October 22 - 23, 2026 (2 days)
Time: Daily 9:00am – 1:00pm CT
Location: Zoom webinar to be shared with attendees
Everybody needs help sometimes and when the right assistance comes at the right time, it can be lifesaving. Staff are charged with brokering relationships between families in need and local service providers by providing Information and Referral Services (I&R). This workshop teaches participants how to implement a client-driven, partnership-based approach to I&R where the focus is on building parents’ skills to research and access services as they both build their knowledge of what’s available in the community.
Learning Objectives:
Understand what relationship-based practice means and how and why it’s important to making effective referrals
Contextualize Information and Referral services within the context of family support practice
Learn and practice coaching skills important for meaningful engagement
Understand the difference between coaching and being a Clinician, a Case Manager, or a Therapist
Gain insights about effective communication
Experience key elements of making effective referrals
Brainstorm barriers and solutions to making effective referrals
Understand the relationship between the SOAR process and making effective referrals
Understand how to leverage relationships with providers to assist families with building meaningful connections
Participants will be notified by email directly or through their department/organization registration contact. Use of internet applications such as Zoom and Adobe Acrobat or current PDF document viewer required and installed prior to training.
Cost: $350 per participant.
Groups of 10 or more qualify for a 10% discount.
If you have any questions, please contact us.